Transaction Status

This page provides definitions for the status of transactions created through Payment Requests API and Payments API

Payment Request Status

Definitions for a transaction's status created through the Payment Requests API

Status	Description
CREATED	Payment has been created
SCHEDULED	Payment link is scheduled to be delivered to a customer via SMS or EMAIL on a set delivery date
SMS_SENT	Payment link is sent to your customer’s mobile number (via SMS). When creating a payment, set deliveryMode as SMS
EMAIL_SENT	Payment link is sent to your customer’s email address. When creating a payment, set deliveryMode as EMAIL
ACTIVE	Payer follows the payment link (or directed by your system) to Interac’s Payment Request page. The transaction is now pending payer action to fulfill the payment
PROCESSING	Payer has authorized the transaction and the funds are in transit
PAID	This status is returned to your system by our webhook listener
SETTLED	Transaction has been matched from the bank settlement report
CANCELLED	Transaction has been cancelled by the merchant. The payment link is no longer valid
FAILED	Payment has failed due to technical issues or limits failure with a financial institution

Definitions for a transaction's status created through the Payments API

Status	Description
CREATED	Refund, payout, reimbursement or return has been generated
READY	Refund, payout, reimbursement or return has been initiated
ACTIVE	The transaction is now pending recipient action to authorize the refund, payout, reimbursement or return
PAID	Recipient has authorized the refund, payout, reimbursement or return
FAILED	Refund, payout, reimbursement or return has failed due to technical issues or limits failure with a financial institution
SETTLED	Status changes after transaction is matched from bank settlement report
SECURITY-FAILED	Refund, payout, reimbursement or return has failed due to the recipient providing the incorrect e-Transfer password to their financial institution